Interrahealth
More roles at InterrahealthTechnical Support Specialist, L2
Remote role where the employee must remain based in a particular country.
Listed for United States
From the employer's advert: Fully remote role within the United States
Employer listed it 5 months ago · Added 5 weeks ago
Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$60k to $85k per year
Location
Listed for United States
Work style
Async
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment
- Where you can work from
Work from anywhere in US.
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
💸 Competitive compensation
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "USA - Remote, Remote"
- Job description states: "Fully remote role within the United States"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience.”
- “Proficiency using developer tools, Postman and writing SQL queries is required”
Written as a nice-to-have
- “Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus”
- “Experience partnering across global teams and/or working in a distributed remote environment is a plus”
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Who We Are: Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
The Role:
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.
Key Responsibilities:
Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders
Support in the development and documentation of processes and best practices to provide support for customers and product end users
Demonstrated ability to effectively explain technical issues to non-technical audiences
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require
Mentor and support level 1 and level 2 technical support specialists
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings
What You’ll Bring:
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience.
Proficient in the use of Microsoft Office Suite
Desire to assist with and improve trouble-shooting documentation
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)
Proficiency using developer tools, Postman and writing SQL queries is required
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers
Superb problem-solving skills working on mission critical Software as a Service
Excellent verbal and written communication and presentation skills
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus
Empathy in your approach to work, and passion for delivering excellent customer experiences
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers
Requirements
- ·Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience.
- ·Proficient in the use of Microsoft Office Suite
- ·Desire to assist with and improve trouble-shooting documentation
- ·Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)
- ·Proficiency using developer tools, Postman and writing SQL queries is required
Benefits
- ·💸 Competitive compensation
- ·Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
- ·Flexible work Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.
- ·✈ Company-wide offsite We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.
- ·🌴 Time off that you’re expected to use Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Interrahealth, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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