Infiterra
More roles at InfiterraCustomer Success Manager
Remote role where the employee must remain based in a particular country.
Listed for Greece
From the employer's advert: This role is based in Greece.
Employer listed it 3 months ago · Added 5 weeks ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Listed for Greece
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Flexible working hours.
- Where you can work from
This role is based in Greece.
- Contract
- Not mentioned in the advert
- Experience asked for
Minimum of 5 years of experience working in a B2B software environment (such as ERP, CRM, or SaaS) in a customer success role, with a focus on customer onboarding and implementation.
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Greece. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Greece (Remote), Remote"
- Job description states: "based in Greece. While our customer bas"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Minimum of 5 years of experience working in a B2B software environment (such as ERP, CRM, or SaaS) in a customer success role, with a focus on customer onboarding and implementation.”
- “Required Skills & Experience”
Written as a nice-to-have
- “While our customer base is entirely international, we're ideally looking for a candidate based locally, with strong international exposure and experience working with global, English-speaking clients.”
- “Based in Greece, ideally with a strong international profile — e.g., prior work experience abroad, with multinational teams, or with clients outside Greece — and full comfort operating in an English-first, globally distributed environment.”
Questions worth asking: Nomaders interpretation
- No pay is stated. Ask for the salary range before investing time in interviews.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Infiterra
Join our mission to grow and transform the subscription economy by simplifying subscription service delivery.
Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy. Our subscription commerce platform automates and unifies subscription workflows - from quote to bill- driving operational efficiency, billing accuracy, and scalable growth.
Recognized as a global leader in subscription commerce, Infiterra combines innovation, performance excellence, and trusted expertise to help partners transform and grow.
About The Role
We are hiring a Customer Success Manager with a strong implementation and project delivery focus , responsible primarily for post-sales onboarding and customer delivery with the remaining scope focused on ongoing customer engagement, account ownership and expansion actions.
You will work primarily with global customers , owning implementations and acting as Infiterra’s main point of contact post-sale. This role is based in Greece. While our customer base is entirely international, we're ideally looking for a candidate based locally, with strong international exposure and experience working with global, English-speaking clients.
Key Responsibilities
Implementation & Delivery
Own a portfolio of complex, high-value accounts and act as the central point of accountability for account-level escalations — coordinating investigation, prioritization, and resolution across Support, R&D, and Product
Serve as the technical subject-matter expert for assigned accounts, translating platform behavior and business requirements in both directions
Maintain account health, including proactive risk identification and remediation planning for accounts
Own post-sales onboarding projects from kickoff through go-live.
Act as project manager for customer implementations, coordinating internal teams and customer stakeholders.
Lead hands-on configuration, setup, and customization of the platform (no coding required).
Deliver customer training sessions , both remote and on-site when needed.
Manage timelines, dependencies, risks, and stakeholder communication throughout implementation.
Engage customers during hyper-care periods following go-live.
Customer Ownership & Engagement
Conduct regular cadence calls and ensure follow-up on action items.
Maintain account ownership and handle health issues, including ticket escalation.
Participate in QBRs and support strategic accounts as necessary.
Follow through on QBR outcomes, such as adoption, optimization, and expansion activities.
Work confidently with stakeholders at all levels, from end users to C-level executives.
Requirements
- ·Proven experience delivering B2B software implementations .
- ·Strong project management and stakeholder coordination skills.
- ·Solid understanding of software concepts , including APIs.
- ·Ability to explain complex technical and business workflows clearly.
- ·Professional English.
Benefits
- ·Work-from-anywhere scheme (travel and work).
- ·Flexible working hours.
- ·Health and life insurance program.
- ·Learning & development budget.
- ·Tech-driven, friendly team with an international mindset.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Infiterra, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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