Infinitus

Customer Success Manager

Undisclosed

Remote. The employer does not say where candidates may be based.

Location not stated

Employer listed it 3 weeks ago · Added yesterday

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Location not stated

Timezone

Not stated

Contract

Full-time

Experience

Mid

Remote flexibility

Undisclosed

The listing is advertised as remote but does not state which countries or regions candidates may work from.

Why this role is Undisclosed

We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.

Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.

Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.

What the employer says

Source listing states candidate location: "Remote"

What Nomaders makes of it

No residency or region requirement found in the job description
Check with the employer before assuming you can work from abroad

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Help Build the Future of Healthcare AI Infinitus is AI communications in service of patients.

Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources.

Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.

The Mission

At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.

Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare .

At Infinitus, you will:

Own enterprise accounts end-to-end : from onboarding through renewal and expansion, serving as the primary strategic contact across the full customer lifecycle

Drive ongoing customer health and success : conduct regular check-ins, usage and outcomes monitoring, Quarterly Business Reviews (QBRs), and proactive outreach to ensure value realization and early issue detection

Identify and convert growth/expansion opportunities : map customer needs, identify new/expansion use cases, and partner with Sales to grow adoption across customers’ business units and departments

Support implementation and adoption : partner with our Enablement team on integrations, workflow design, technical launches, and user training to ensure rapid time-to-value and stable onboarding

Collaborate cross-functionally : partner with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps to resolve roadblocks, support billing and invoicing accuracy, and coordinate expansions or new pilots for existing accounts

Maintain strong account operations and hygiene : maintain CRM/CS tool records, manage communications, issue resolution, renewal tracking, and billing/invoice checks as needed

Advocate for the customer internally : collect feedback, surface product or workflow enhancement ideas, and help inform product roadmaps based on real-world usage and needs

Build and deepen relationships across stakeholders : from end-users to senior executives, earn trust, influence adoption, and drive enterprise-level engagement

We are looking for someone who has:

5+ years of experience in customer success, technical account management, or consulting roles in Health Tech, or related fields. Added plus is someone who has worked with Pharmaceutical Manufacturers

Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and guide organizations through change, adoption, and expansion

Strong technical fluency and workflow empathy to understand integrations, APIs/workflows or clinical/operational contexts, and translate product value to both technical and business stakeholders

Track record of driving expansion, renewals, and increased utilization (i.e., not just retention, but growth within accounts)

Comfort operating cross-functionally and serving as a customer advocate across Marketing, Sales, Product, Engineering, and Operations teams

Strong communications: clear, empathetic, and executive-ready with the ability to distill technical complexity into business value

Proactive, results-oriented mindset: strong problem-solving skills with the ability to anticipate risks and opportunities

Experience with CRM/CS tools and account hygiene (e.g. data tracking, billing/invoice accuracy, renewal management, usage metrics)

Requirements

·Final onsite loop to meet the team and get to know us better
·Chat with our CEO
·Curious to Learn More?
·Read our Blog to hear from Infinauts about what we’re building
·Discover how our company values ( CODES ) guide us

Benefits

·Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only )
·Competitive salary, equity, and 401(k)
·Wellness stipend & great benefits (medical, dental, vision)
·Generous PTO & parental leave
·Bi-annual offsites & a collaborative, mission-driven culture

How to apply

1Check the flexibility label above, undisclosed, matches where you plan to live and work.
2Tailor your CV to the role at Infinitus, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.