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AI Technical Support Specialist | Based in Lithuania

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · Kaunas

Employer listed it 4 days ago · Added 2 days ago

First listed 4 days ago and still open.

Salary

Not stated

Location

Hybrid · Kaunas

Timezone

Not stated

Contract

Full-time

Experience

Mid

Category

Customer Support

The employer did not publish a salary, and we have too few comparable roles to estimate one.

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours
Not mentioned in the advert
Where you can work from
Location eligibility not confirmed
Contract
Not mentioned in the advert
Experience asked for
Not mentioned in the advert
Pay
COMPENSATION

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around Kaunas, Vilnius, Hybrid, so you need to live within commuting distance.

What the employer says

  • Source listing states candidate location: "Kaunas, Vilnius, Hybrid"
  • Listing mentions "Hybrid"

What Nomaders makes of it

  • Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

  • This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
  • The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

ABOUT US

We're shaping the future of online success, powered by AI and driven by people. With 900+ professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life, faster and easier than ever before.

THE ROLE

This isn't a traditional support role: it exists at the intersection of customer experience and AI. The Hostinger Agent is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.

YOUR JOURNEY

🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀

At Hostinger, progression is based on performance, ownership, and impact.

Stage 1: Customer Success Specialist . Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.

Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.

Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.

WHO WE'RE LOOKING FOR

Skills you already have:

Fluent English and Lithuanian, written and spoken

Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas

Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).

Already using AI to build or automate processes in your work

Ability to make technical complexity clear for non-technical customers

Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves

What makes you stand out:

⭐ Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.

⭐ Experience contributing to AI tools, automations, or chatbots as a core responsibility

⭐ Proven experience in improving internal workflows, not just working within them

COMPENSATION

An hourly salary starting from 9.50 EUR gross .

Requirements

  • ·Fluent English and Lithuanian, written and spoken
  • ·Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
  • ·Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
  • ·Already using AI to build or automate processes in your work
  • ·Ability to make technical complexity clear for non-technical customers

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

  1. 1Check the flexibility label above, hybrid, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Hostinger, mentioning your remote working experience.
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.