Salesforce Platform Lead

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Job Title Salesforce Platform Lead – Multi-Cloud CRM Architect & Implementation Specialist

Location Remote

Time Zone US Time Zones (EST–PST)

Role Overview We are looking for a Salesforce Platform Lead to drive the strategy, architecture, and hands-on delivery of our Salesforce environment. This is a senior individual contributor role for someone who has owned complex multi-cloud ecosystems, led enterprise implementations end-to-end, and is equally comfortable in a boardroom conversation as they are in a setup menu. If you need to be told what to do next, this is not the role for you — we want someone who sees gaps before they become problems.

Key Responsibilities

Take end-to-end ownership of Salesforce platform architecture, configuration, and ongoing optimisation

Design and deliver solutions across multiple clouds including Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice

Lead large-scale CRM implementations, ensuring delivery is on time, on scope, and built to scale

Act as the primary Salesforce point of contact for internal stakeholders and cross-functional teams

Drive automation, workflow design, and integration architecture across business units

Ensure data integrity, platform security, and compliance with internal IT and MDM policies

Champion Salesforce best practices and maintain up-to-date documentation and change management records

Proactively identify platform gaps and propose solutions before issues escalate

Required Qualifications

5+ years of hands-on Salesforce experience in enterprise or mid-to-large scale business environments

Multi-cloud expertise across at least 2–3 of: Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice

Track record of successfully delivering large, complex Salesforce implementations — not just maintenance or small-business support

Proven ability to self-direct, prioritise, and deliver outcomes without micromanagement

Salesforce Administrator certification required; platform-specific certifications a strong plus

Clear, professional communication skills — written and verbal — with the ability to manage stakeholder expectations at all levels

Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Preferred Qualifications

MDM/endpoint compliance awareness and familiarity with IT security frameworks