Hinge Health
Client Delivery Specialist
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · San Francisco-HQ
Employer listed it 5 weeks ago · Added yesterday
Been open since 5 weeks ago, still checked daily, but it has been live a while.
Salary
$80,000–$120,000
Location
Hybrid · San Francisco-HQ
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Other
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around San Francisco-HQ, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "San Francisco-HQ, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The Opportunity
Join Hinge Health’s Client Success team and help make excellent client delivery feel effortless. As a Client Delivery Specialist, you’ll provide essential operational and administrative support to multiple Client Success Leads, helping them deliver accurate, timely, and high-quality experiences for our clients and their members.
This is a fast-paced, cross-functional role where strong organization, project coordination, communication, and attention to detail make a meaningful difference. You’ll partner with teams across Commercial, Growth, Analytics, Operations, Product, Member Support, Billing, and Legal to keep client work moving and help our clients achieve better outcomes.
What You’ll Accomplish
In your first 3 months, learn Hinge Health’s client-success workflows, tools, and reporting processes, and become a reliable day-to-day partner to Client Success Leads.
Manage and execute assigned operational projects and support department and cross-functional initiatives from planning through completion.
Coordinate multiple priorities, timelines, and deliverables while following established processes and escalating questions when needed.
Maintain accurate, up-to-date client information and help identify and correct data-quality issues.
Prepare client reports and segment client data based on defined criteria to support client communications, events, and business reviews.
Resolve client issues and inquiries routed through Member Support and Billing, using sound judgment and engaging the right stakeholders when additional support is needed.
Build strong working relationships with cross-functional stakeholders to streamline processes and support outcomes for clients and members.
In your first year, become a trusted operational partner who anticipates needs, communicates risks clearly, and consistently delivers accurate work across multiple Client Success relationships.
Who You Are
You bring extreme attention to detail and understand how small errors can affect downstream teams, client deliverables, and member experiences.
You are action-oriented: you approach new opportunities and challenging tasks with urgency, energy, and enthusiasm.
You communicate clearly and concisely, both in writing and conversation, and can adapt your communication to different stakeholders.
You are a self-starter who can make progress independently while appropriately seeking guidance in a fast-moving environment with competing demands.
You are customer-centered and motivated to create positive experiences for clients, members, and internal partners.
You build trust by acting in the best interest of our clients, members, and company, and by following through on your commitments.
You embody Hinge Health’s values of Effective Communication, Accountability, Hustle, and Learn-it-all through your day-to-day work.
Basic Qualifications
1+ years of experience in operations, project coordination, customer success, administration, or a related field.
Demonstrated ability to organize multiple tasks and deadlines while maintaining accuracy and following established processes.
Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
Requirements
- ·1+ years of experience in operations, project coordination, customer success, administration, or a related field.
- ·Demonstrated ability to organize multiple tasks and deadlines while maintaining accuracy and following established processes.
- ·Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
- ·Preferred Qualifications
- ·Experience working at a high-growth company or startup, with an understanding of the pace and ambiguity that can come with a rapidly evolving environment.
Benefits
- ·Familiarity with client-success, customer relationship management, project-management, reporting, or data-segmentation tools.
- ·Experience preparing reports, maintaining operational data, or supporting process improvements.
- ·Experience developing client-facing materials.
- ·Office-Based Work Model
- ·This is an office-based role in our San Francisco office and requires regular in-person attendance. Additional role-specific details will be shared during the recruiting process.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Hinge Health, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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