Hinge Health
Client Consultant
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · San Francisco-HQ
Employer listed it 4 months ago · Added yesterday
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$99,712 to $181,056
Location
Hybrid · San Francisco-HQ
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around San Francisco-HQ, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "San Francisco-HQ, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The Opportunity
Join the team transforming how we support our Enterprise and Large Market clients. As a Client Consultant, you will play a pivotal role in our Client Success mission by providing dedicated support for retention and expansion. You will partner with Client Success Leads, Product, and Growth Marketing to understand unique client needs and align them with our solutions, ultimately helping members move beyond pain.
What You'll Accomplish
Drive Account Retention: You will manage retention plans for assigned clients, identifying risks and executing strategies to secure renewals.
Fuel Account Expansion: You will identify and pursue new opportunities within existing clients, assisting in building business cases to demonstrate value and need.
Build Strategic Relationships: You will partner with Client Success Leads to cultivate meaningful relationships with key stakeholders, including HR leaders and decision-makers.
Deliver Consultative Solutions: You will analyze client goals and pain points to deliver tailored recommendations, positioning Hinge Health as an essential partner.
Collaborate Cross-Functionally: You will work independently to align resources across Sales, Partnerships, Product, and Marketing to achieve client goals.
Who You Are
A Strategic Partner: You comfortably navigate ambiguous problems and demonstrate solid professional judgment to guide clients toward the best solutions.
A Relationship Builder: You thrive on connecting with others, influencing stakeholders, and driving outcomes through collaboration.
Data-Driven: You use insights and data to inform your retention and expansion strategies, ensuring every decision is backed by evidence.
A "Learn-it-all": You stay current on industry trends and competitive offerings, constantly seeking ways to add value to your clients and your team.
Basic Qualifications
5+ years of experience in Account Management, Client Success, or Sales, preferably in Digital Health, Benefits, or Healthcare SaaS
Experience with musculoskeletal (MSK) or digital health solutions.
Demonstrated success in managing client relationships and driving retention or expansion outcomes.
Strong communication and presentation skills with the ability to influence cross-functional teams.
Bachelor’s degree or equivalent experience.
Preferred Qualifications
Experience supporting enterprise clients in a high-growth environment.
Proficiency with Gainsight and account planning tools.
Strong analytical skills and comfort with data-driven decision-making.
About Hinge Health
Requirements
- ·5+ years of experience in Account Management, Client Success, or Sales, preferably in Digital Health, Benefits, or Healthcare SaaS
- ·Experience with musculoskeletal (MSK) or digital health solutions.
- ·Demonstrated success in managing client relationships and driving retention or expansion outcomes.
- ·Strong communication and presentation skills with the ability to influence cross-functional teams.
- ·Bachelor’s degree or equivalent experience.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Hinge Health, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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$99,712 to $181,056 · You'll be taken to the employer's careers page.