Payer Partnerships Lead, Strategy & Operations

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

As a Payer Partnerships Lead, Strategy & Operations , you will both support our continued growth with strategic partners in 2025 and beyond. In this role, you’ll work cross functionally with internal teams (Strategy, Product, Operations) to ensure ongoing success in our strategic health plan partnerships, while also deepening external payer relationships to identify new product opportunities and drive further partnership alignment. This is an exceptional opportunity to own high-impact objectives at a rapidly scaling, mission driven company.

You will:

Be responsible for long term management of health plan partnerships with some of the largest health plans in the US

Navigate contract strategy and renegotiations to optimize partnership structure and success

Build and grow relationships with health plan teams and leadership across multiple functions (Network, Sales/Commercial, Product)

Lead market analysis and own healthcare research to shape strategy

Leverage data to generate insights and identify new opportunities for partnership growth

Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

You'd be a great fit if...

You have a minimum of 5+ years of experience in the healthcare space, preferably in roles within Customer Success, Business Development, or in Strategic customer-facing roles

You bring deep exposure to payer business models and economics

You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization

You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy

You are highly data-driven and a self-starter. You can drive complex analyses and translate ambiguous problems into key actionable insights

You are operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat

You seek an environment that fosters individual growth through open-feedback and high-autonomy

You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare

Compensation and Benefits:

The expected base pay range for this position is $111,520-$164,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.