Senior Manager, Data Science, Provider Experience

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the Role

As Senior Data Science Manager for Provider Experience, you will define and lead our data science strategy for our providers experience at Headway. You will report into Headway's Provider Experience Group, a mission critical pillar to becoming a practice partner for our providers all on a foundation of trust. You will partner closely with Product, Engineering, Operations, Design, Clinical and Customer Success leadership to continuously improve our relationships with providers. You will define the right questions, uncover opportunities, and work cross-functionally to turn insights into measurable improvements.

What You’ll Do

Lead and grow a high-performing team of Data Scientists, fostering a culture of technical excellence and strategic thinking.

Develop quarterly roadmaps with cross-functional partners, align Data Science resources, and oversee execution of timely and high-quality work.

Drive insights and decisions through strategic analysis, reporting, experimentation and predictive modeling.

Obsess over provider experience metrics surfacing gaps and ways to continuously improve them

Deep dive into areas we don’t fully understand to segment our data and understand where there’s opportunities to improve provider experiences.

Stay close to the data by tackling strategic projects yourself, identifying underlying trends and areas of opportunity.

Translate complex technical findings into clear, actionable recommendations for executive stakeholders.

What We’re Looking For

8+ years of experience in data science or analytics roles.

3+ years of experience managing and developing teams.

Strong product mindset and demonstrated success working in Product

Proven success partnering cross-functionally with Product, Engineering, Data, Design, Operations, Clinical and Customer Success teams

Proficiency in forecasting, experimentation, causal inference

Experience with data modeling, ideally using dbt.

Hands-on technical fluency in SQL and Python or R.

Experience adopting and championing AI-assisted tools to accelerate and automate data workflows.

Strong communication and stakeholder management skills.

Why This Role is Exciting