Grow Therapy

Senior Manager, Learning, Content, and Quality

Undisclosed

Remote. The employer does not say where candidates may be based.

Location not stated

Employer listed it 2 weeks ago · Added yesterday

Been open since 2 weeks ago, still being checked, but it has been live a while.

Salary

$130,000 to $190,000

Location

Location not stated

Timezone

Not stated

Contract

Full-time

Experience

Senior

Remote flexibility

Undisclosed

The listing is advertised as remote but does not state which countries or regions candidates may work from.

Why this role is Undisclosed

We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.

Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
Whether the work is remote: Confirmed by the employer: "Fully Remote"
Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.

Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.

What the employer says

Source listing states candidate location: "Remote"

What Nomaders makes of it

No residency or region requirement found in the job description
Check with the employer before assuming you can work from abroad

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

About Us:

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

We're seeking a Senior Manager to lead the teams responsible for Learning, Content, and Quality within our Shared Services organization. The role will work closely with broader Ops teams to build the connective tissue between their roadmap and what these leaders hope to accomplish. This role will own the planning, implementation, and continuous improvement for all three functions, which are at various stages of maturity.

What You’ll Do:

Directly manage, mentor, and develop teams in Training, Content, and Quality, creating clear career development paths and fostering a high-performing learning organization.

Develop and execute a multi-year strategic vision for support enablement that adapts to evolving business and scaling demands.

Assess the current maturity, operating model, team structure, and priorities across Learning, Content, and Quality Assurance, establishing a clear vision, roadmap, and the resources required to scale each function.

Overhaul and own the first-year onboarding journey, creating an engaging learning experience that minimizes frontline ramp time and reduces early-stage turnover.

Rebuild new-hire onboarding around a structured, measurable curriculum that enables trainers, not frontline Operations teams to own knowledge transfer, while using shadowing as reinforcement rather than the primary learning method.

Build the connective tissue with the Training, Content, and Quality Teams to build a closed-loop feedback system that identifies recurring frontline knowledge gaps and translates them into targeted content updates and learning solutions.

Design and implement a Train-the-Trainer framework to empower internal leaders and BPO vendor trainers to deliver high-quality instruction.

Own training performance metrics, including completion rates, assessment scores, 30/60/90-day performance, and the relationship between training outcomes and operational KPIs.

Create and enable the strategy for how AI can up-level each function, both at the individual function level and broadly across our Operations Department

Candidates need experience building structured onboarding and curriculum that reduces dependence on shadowing and Operations SMEs.

Own the strategy for assessing, building, and maintaining both internal and external knowledge bases.

You’ll Be a Good Fit If You Have:

8+ years in support, operations, or a related function — with at least 3 years managing multiple teams or functions.

Experience leading or being a team member of Training, Content, and Quality in the past.

Comfortable in a start-up / fast-paced environment that requires a 0 -> 1 mindset

A transformative leader with a clear point of view on where AI-native support is headed and the drive to get there — you don't wait for the roadmap, you help write it.

Proficiency in tools like LMS (Learning Management Systems), CMS (Content Management Systems), Quality software, and other relevant software.

Strong people leadership and cross-functional communication skills, with the ability to create clarity in a new function, align operational and technical partners, and balance immediate needs with long-term reliability

Requirements

·8+ years in support, operations, or a related function — with at least 3 years managing multiple teams or functions.
·Experience leading or being a team member of Training, Content, and Quality in the past.
·Comfortable in a start-up / fast-paced environment that requires a 0 -> 1 mindset
·A transformative leader with a clear point of view on where AI-native support is headed and the drive to get there — you don't wait for the roadmap, you help write it.
·Proficiency in tools like LMS (Learning Management Systems), CMS (Content Management Systems), Quality software, and other relevant software.

Benefits

·Health Benefits : Comprehensive medical, dental, vision, life, and disability coverage.
·Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)
·Financial Wellness : Retirement savings programs and equity opportunities to help you invest in your future.
·Flexible Time Off, Paid Holidays & Winter Break : Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge
·Parental Leave : Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.

How to apply

1Check the flexibility label above, undisclosed, matches where you plan to live and work.
2Tailor your CV to the role at Grow Therapy, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.