Grow Therapy

Specialist I, Partnership Support

Undisclosed

Remote — the employer does not say where candidates may be based.

Location not stated

Employer listed it 5 days ago · Added yesterday

First listed 5 days ago and still open.

Salary

Not stated

Location

Location not stated

Timezone

Not stated

Contract

Full-time

Experience

Entry

Remote flexibility

Undisclosed

The listing is advertised as remote but does not state which countries or regions candidates may work from.

Why this role is Undisclosed

We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.

Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
Whether the work is remote: Confirmed by the employer: "This role is fully remote."
Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.

Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.

What the employer says

Source listing states candidate location: "Remote"

What Nomaders makes of it

No residency or region requirement found in the job description
Check with the employer before assuming you can work from abroad

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

About Us:

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

About The Role

We are looking for a Payor Partnership Support Specialist to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager.

Your responsibilities will include:

Answering live calls, chats and emails from our clinicians and clients

Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders

Working with the RCM and Engineering teams to find resolutions to bugs and billing issues

Meet with your supervisor to discuss performance opportunities, feedback and set performance goals

You’d be a great fit if...

You have at least 2 years of experience in customer support (healthcare billing a plus).

You have at least 1 year of experience assisting customers over the phone, via live chat, and email support.

You can easily pivot and multitask

You can adapt easily to an ever changing environment

You are a high output, high quality individual

You have very high attention to detail

You desire to work in a contact center environment

You take initiative and have a can do attitude towards investigating and solving problems

You are a naturally empathetic individual

You have experience with and knowledge of health insurance/billing

You stay cool, calm and collected under intense interactions

You have a consultative and empathetic attitude

Requirements

·You desire to work in a contact center environment
·You take initiative and have a can do attitude towards investigating and solving problems
·You are a naturally empathetic individual
·You have experience with and knowledge of health insurance/billing
·You stay cool, calm and collected under intense interactions

Benefits

·Health Benefits : Comprehensive medical, dental, vision, life, and disability coverage.
·Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)
·Financial Wellness : Retirement savings programs and equity opportunities to help you invest in your future.
·Flexible Time Off, Paid Holidays & Winter Break : Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge
·Parental Leave : Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.

How to apply

1Check the flexibility label above, undisclosed, matches where you plan to live and work.
2Tailor your CV to the role at Grow Therapy, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.