Gorgias
Customer Success Manager Enterprise - CDD
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Paris
Employer listed it 5 weeks ago · Added yesterday
Been open since 5 weeks ago, still checked daily, but it has been live a while.
Salary
€78,848–€87,148
Location
Hybrid · Paris
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Paris, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Paris, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
***Please ensure that your CV/Resume is provided in English for our team to review!***
About the Team
At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.
We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.
As an Enterprise Customer Success Manager , you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.
You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.
What You’ll Do
As an Enterprise Customer Success Manager in CDD , you will:
Customer Partnership & Account Management
Manage a portfolio of ~50-60 ecommerce customers
Build relationships with key stakeholders and run regular check-ins and QBRs
Understand customer goals, workflows, and operational challenges
Develop account plans focused on adoption, efficiency, and long-term value
Support renewal conversations for lower-risk or smaller expansions
Product Adoption & Optimization
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Gorgias, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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€78,848–€87,148 · You'll be taken to the employer's careers page.