Gainsight
Staff Software Engineer
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · IND - Bengaluru
Employer listed it 5 weeks ago · Added yesterday
Been open since 5 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Hybrid · IND - Bengaluru
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Software
This employer didn't state pay. Jobs like this usually pay around $200k–$275k a year, a typical range taken from 596 lead-level software roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around IND - Bengaluru, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "IND - Bengaluru, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link .
About This Role:
We’re looking for a full-time Staff Software Engineer to join our Engineering team reporting to the Director, AI Engineering. This role is a hybrid role based out of our Bengaluru, India location.
In this role, you'll play a key role in building Atlas, Gainsight's AI Agents platform for Customer Success, by owning agentic product features end-to-end—designing, building, shipping, and iterating to measurably increase customer adoption. This is a great opportunity for someone who thrives in a fast-moving, high-ownership environment with continuous deployment and enjoys working cross-functionally with teams like Product, Design, and Forward Deployed Engineers. The ideal candidate brings strong skills in full-stack development with Python and React, building AI agents with LLMs, and scalable system design.
What You'll Do:
Approach problems with an agentic mindset, thinking in terms of autonomous workflows, reasoning, and adaptive systems, rather than defaulting to traditional deterministic engineering patterns.
Own features end-to-end : design, build, ship, and iterate with minimal hand-holding.
Drive solution approach for your projects, proactively flagging risks and trade-offs early and communicating them clearly to stakeholders.
Design for scale and reliability from the outset, given the pace at which this platform is growing.
Partner closely with product, design, and FDEs to shape plans, not just execute them.
Bring forward better tools, patterns, or approaches where you see an opportunity to improve how the team builds.
Keep documentation lean but sufficient, enough for clarity and continuity
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What Success Looks Like
By 6–12 months in this role, you will have:
Delivered product enhancements that measurably increased customer adoption of the Atlas AI Agents Platform.
Became a trusted resource for technical problem-solving, unblocking teammates and improving delivery speed across the team.
Strengthened the team's ability to deliver predictably on cutting-edge technology, giving the business confidence to plan ahead.
Built strong working relationships across engineering, product, and design that improve collaboration and decision-making.
Consistently raised the team's bar for quality and ownership, not just met the existing one.
What We're Looking For:
4 - 7 years of professional software engineering experience.
At least 3 years building scale applications using Python and modern JavaScript frameworks (preferably ReactJs).
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Gainsight, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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