Float
Revenue Operations Manager, Customer Success
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Toronto, Canada
Employer listed it 2 months ago · Added 4 days ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$130,000–$150,000
Location
Hybrid · Toronto, Canada
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Toronto, Canada, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Toronto, Canada, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
This posting reflects a current, actively recruited opening at Float. All applications are being reviewed on a rolling basis.
About Float
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2025 , 2024 and 2023 , Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Our Product
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C , and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
AI Use in Our Hiring Process
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
About the Role
Float is investing in the next chapter of its Customer Success Operations function. As our Revenue Operations Manager, Customer Success , you'll play a foundational role in shaping how Customer Success scales by building the systems, programs, and operating rhythms that help our customers grow and our team operate more effectively. While we already leverage Salesforce across the business, this role will lead the evolution of our dedicated Customer Success tooling and operating model as we continue to scale.
We're looking for a Revenue Operations Manager, Customer Success to build the systems, processes, and insights that enable our Customer Success team to scale efficiently while driving customer retention, expansion, and operational excellence. You'll partner closely with Customer Success leadership, RevOps, Finance, Product, and Sales to transform strategic ideas into repeatable operating programs that improve customer outcomes and business performance.
What You'll Do
Design and optimize the end-to-end post-sales (Customer Success) customer journey across onboarding, adoption, renewal, and expansion.
Build and own the Customer Success operating system, creating scalable processes that improve retention, expansion, forecasting, and operational efficiency.
Evaluate, implement, and optimize the Customer Success technology stack, driving adoption and enablement across the team.
Develop and continuously improve customer health scoring frameworks, risk indicators, and expansion signals.
Build and own recurring forecasting programs and target setting for customer retention and expansion, ensuring leadership has accurate visibility into business performance.
Create scalable account planning and risk management programs for Float's largest customers.
Partner with Customer Success leadership to define CSM workflows, operating rhythms, success metrics, and performance measurement.
Translate complex and fragmented customer data into clear recommendations and actionable insights for Customer Success and GTM leadership.
Partner cross-functionally with RevOps, Product, Finance, Sales, and Data teams to improve systems, reporting, customer handoffs, and operational efficiency.
Identify opportunities to automate manual work and streamline workflows so Customer Success Managers can spend more time driving customer value.
Requirements
- ·You Put Customers First. You're constantly thinking about how operational improvements ultimately create a better customer experience.
- ·You Act Like an Owner. You proactively identify opportunities, solve problems, and take accountability for outcomes.
- ·You Think Big and Move Fast. You're energized by building from zero to one and thrive in fast-moving, ambiguous environments.
- ·You Constantly Learn and Grow. You actively seek feedback, adapt quickly, and continuously improve your craft.
- ·You Raise the Bar. You balance speed with quality and are always looking for ways to improve how teams operate.
Benefits
- ·Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
- ·Enjoy catered team lunches every Tuesday, Wednesday and Thursday
- ·Bring your pup to our dog-friendly office
- ·Thrive in a high-trust, high-performance culture where your work truly matters
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Float, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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