ElevenLabs

Customer Success Lead - Western Europe

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 2 months ago · Added 4 days ago

Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Timezone

CET ±2

Contract

Full-time

Experience

Lead

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in Germany, France.

What the employer says

Source listing states candidate location: "Germany, France, Remote"

What Nomaders makes of it

Applications outside the listed area are usually rejected
Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

Excellence everywhere: Everything we do should match the quality of our AI models.

Global team: We prioritize your talent, not your location.

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.

Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the Role

As the Customer Success Lead you'll lead a team of experienced Customer Success team members across the Western Europe region. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.

You will:

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.

Requirements

·• 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this within Western Europe accounts.
·• Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes.
·• Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
·• Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
·• Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).

Benefits

·Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
·Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
·Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.
·Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
·Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at ElevenLabs, mentioning your remote working experience and working hours (CET ±2).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.