Duffel
Travel Support Consultant, US
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 7 months ago · Found 4h ago
Been open since 7 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 256 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The candidate must be able to work Eastern or Pacific Time business hours, with some flexibility on shift patterns.
We are making travel effortless. Join us.
Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.
That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.
We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.
Something to consider when reading this job advert
We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit.
Travel Operations at Duffel
The Travel Ops team is there to handle all types of queries related to bookings- whether that's voluntary changes requested by the passenger or involuntary changes initiated from the airline's side. We work with our customers to make sure that the travellers get great customer service.
This role is more than a typical customer support job.
You may have experience of one or more of the following roles: Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, Travel Counsellor.
What we're looking for in you
Must be able to work Pacific Time business hours, with some flexibility on shift patterns.
At least 3 years worth of experience using a GDS (Travelport/Galileo or Sabre preferred)
Strong knowledge of air fares, ticketing, re-issues and refunds
Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred
Ability to think outside-the-box and willingness to go the extra mile
Customer obsessed, you're passionate about delivering exceptional customer service
Experience using Zendesk for customer support queries is preferred (Voice, Chat & Email channels)
Previous experience with BSP Link or ARC knowledge is preferable
What you'll be doing
You’ll be the first point of contact for our customers, handling incoming emails, calls and live chat messages to assist with their queries
Bringing back client feedback and insights to help our team build better products and improve our customer journey
Supporting with other team functions such as but not limited to reconciliation, management of ADMs and training new team members
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Duffel, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 4h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $160k per year · You'll be taken to the employer's careers page.