Duffel
Agency Operations Consultant
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · London, United Kingdom
Employer listed it 6 days ago · Found 3h ago
First listed 6 days ago and still open.
Salary
Not stated
Location
Hybrid · London, United Kingdom
Timezone
GMT
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 256 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around London, United Kingdom, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "London, United Kingdom, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
📍 London (Hybrid — 2 days onsite)
🕒 Permanent | Start ASAP
We’re Making Travel Effortless. Join Us.
Travel is essential, whether it’s visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasn't changed in decades.
At Duffel, we’re rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures, and Kima Ventures) and born out of Y Combinator (S18), we’re simplifying complex systems to build the future of travel.
Operations at Duffel
Duffel's Operations team keeps travel moving after the booking is made. The team is organised into three functions — Travel Ops, Agency Ops, and Product Ops — each owning a distinct part of the post-booking and back-office lifecycle. Agency Ops sits at the financial and reconciliation heart of the business: the team manages ADM (Agent Debit Memo) investigation and dispute resolution with airlines, day-to-day supplier reconciliation across multiple payment rails and currencies, leakage management, fraud investigation, ARC errors, and other refunds.
The Role
We're looking for an Agency Ops Consultant to join our Agency Ops team, reporting to the Senior Agency Ops Consultant. You'll own the day-to-day processing of ADM investigations, supplier reconciliations, and cheque refunds across Duffel's supplier accounts — working across multiple currencies and systems to keep our financial records accurate and airline disputes moving to on-time resolution. This is a detail-oriented, process-driven role at the centre of how Duffel manages its supplier relationships and financial exposure.
What You’ll be doing:
Receive, analyse, and process incoming ADMs (Agent Debit Memos) from airlines, tracking each through to on-time resolution.
Perform day-to-day supplier reconciliations across VCC, ARC, BSP, and additional sources, including multi-currency (USD/EUR/GBP/AUD) transactions.
Resolve ARC-specific errors and discrepancies.
Process and reconcile refund requests that are irregular.
Maintain accurate Chargeback/Fraud and reconciliation records and supporting documentation.
Support with onboarding BPO agents and supporting with queries.
What we're looking for:
Experience in reconciliation, accounts, or back-office airline operations.
GDS Experience
Comfortable working across multiple currencies and supplier systems.
Strong attention to detail and record-keeping.
Confident coordinating directly with airlines and internal stakeholders to move disputes to resolution.
Organised and process-driven, comfortable owning documentation and audit trails for reconciliation work.
What you'll be working on (optional)
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·✈️ Travel Allowance: We literally pay you to get out of town and explore the world.
- ·🏝️ Work From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy .
- ·⚡ Electric Car Scheme: Roll up in a brand-new EV with eco-friendly tax savings.
- ·🏡 Work-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day.
- ·📚 Growth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Duffel, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $160k per year · You'll be taken to the employer's careers page.