Duffel

More roles at Duffel

Technical Support Engineer (API)

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · New York, United States

Employer listed it 10 days ago · Added 8 days ago

First listed 10 days ago and still open.

Salary

Not stated

Location

Hybrid · New York, United States

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: 📍 Manhattan, New York (Hybrid — 2 days onsite)
Contract: That’s why every permanent employee gets equity in the business.
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around New York, United States, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "New York, United States, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Nice to have: experience in a customer support role within the travel industry”

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

📍 Manhattan, New York (Hybrid — 2 days onsite)

We are making travel effortless. Join us.

Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Something to consider when reading this job advert

We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit.

What we're looking for in you

Ability to learn and clearly explain a technical product or concept

Strong written communication skills in English

Experience delivering high-quality customer support for a technical product, or transferable experience in a customer-facing role

Experience supporting business customers in a B2B environment, or willingness to develop this experience

A professional, approachable communication style and a genuine willingness to help others

Confidence communicating with a wide range of stakeholders across different roles and levels of experience

Curiosity and a problem-solving mindset

Familiarity with support tools such as Zendesk and Jira (or similar platforms)

Nice to have: experience in a customer support role within the travel industry

What you'll be doing

Develop a strong understanding of Duffel’s products and share your knowledge with customers and internal teams

Respond to and, where needed, escalate technical support requests submitted via email or chat

Explain technical concepts clearly so customers can confidently use our products

Communicate with customers in a timely, professional, and clear manner to meet internal and customer service expectations

Create and maintain product support documentation to help customers find answers independently

Collaborate with Duffel’s technical teams and travel suppliers to resolve customer issues

Requirements

·Experience delivering high-quality customer support for a technical product, or transferable experience in a customer-facing role
·Experience supporting business customers in a B2B environment, or willingness to develop this experience
·A professional, approachable communication style and a genuine willingness to help others
·Confidence communicating with a wide range of stakeholders across different roles and levels of experience
·Curiosity and a problem-solving mindset

Benefits

·✈️ Travel Allowance: We literally pay you to get out of town and explore the world.
·🏝️ Work From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy .
·⚡ Electric Car Scheme: Roll up in a brand-new EV with eco-friendly tax savings.
·⚖️ Work-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day.
·📚 Growth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme.

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Duffel, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 9d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.