Duffel
Partner Engineer (Pre and Post Sales)
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · New York, United States
Employer listed it 2 weeks ago · Found 3h ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Hybrid · New York, United States
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around New York, United States, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "New York, United States, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
📍 New York (Hybrid — 2 days onsite)
🕒 Permanent | Start ASAP
We’re Making Travel Effortless. Join Us.
Travel is essential, whether it’s visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasn't changed in decades.
At Duffel, we’re rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures, and Kima Ventures) and born out of Y Combinator (S18), we’re simplifying complex systems to build the future of travel.
About the role
This role crosses the boundary between Solution Engineering and Customer Success Engineering.
You'll partner with customers from the earliest discovery conversations through implementation and beyond, becoming their long-term technical counterpart as they build and grow on Duffel.
Working closely with Enterprise Account Executives, you'll lead technical discovery, shape solution architecture, run workshops and guide customers through complex technical decisions. Once a partnership is in place, you'll continue supporting their technical strategy as they launch new products, expand into new markets and scale their integrations.
You'll collaborate daily with Product, Engineering, Implementation, Customer Success and Technical Support, ensuring the solutions we design are practical, scalable and create long-term value for our partners.
If you enjoy solving complex technical problems, building trusted customer relationships and influencing both product direction and commercial success, we'd love to hear from you.
What you'll be doing
Partner with Enterprise Account Executives throughout the sales process, leading technical discovery and solution design.
Understand customer goals, technical environments and product requirements to design scalable solutions using Duffel's APIs.
Lead architecture discussions, technical workshops, product demonstrations and proof-of-concepts.
Become a trusted advisor to engineering teams, product leaders and technical decision makers.
Remain accountable for the integrity of the technical solution throughout implementation. Partner with an Implementation Manager, who owns the delivery programme, while you own the architecture and important solution decisions.
Advise customers on best practices around integrations, scalability, reliability and user experience.
Translate partner needs into clear problem statements and evidence for Product and Engineering, distinguishing one-off requests from recurring needs that should influence Duffel’s product strategy.
Work alongside Implementation Managers, Partner Managers and Technical Support to deliver a seamless customer experience.
Create reusable technical documentation, reference architectures and best practices that help us scale the Partner Engineering function.
We're looking for someone who
Has significant experience leading technical work with large or complex enterprise customers in roles such as Solutions Engineer, Partner Engineer, Customer Success Engineer, Solutions Architect, or Sales Engineer.
Enjoys working directly with customers to understand complex technical challenges and design thoughtful solutions.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·✈️ Travel Allowance: We literally pay you to get out of town and explore the world.
- ·🏝️ Work From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy .
- ·⚡ Electric Car Scheme: Roll up in a brand-new EV with eco-friendly tax savings.
- ·🏡 Work-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day.
- ·📚 Growth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Duffel, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.