DualEntry
Customer Success Lead (Hybrid, London)
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · London, UK (Hybrid)
Employer listed it 6 weeks ago · Added yesterday
Been open since 6 weeks ago, still being checked, but it has been live a while.
Salary
£80,000 to £120,000
Location
Hybrid · London, UK (Hybrid)
Timezone
GMT
Contract
Full-time
Experience
Lead
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around London, UK (Hybrid), Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "London, UK (Hybrid), Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About DualEntry
DualEntry is building the OS for finance.
Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk.
In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies.
We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community.
Where You'll Create Impact
Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed
Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities
Be the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-live
Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes, while handling support for your owned accounts
Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap
Become a product expert: Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations
What Sets You Up for Success
Hardcore work ethic and high agency
4+ years of experience in ERP, accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting role
ERP Implementation, finance professional services or project management experience
Experience using or implementing ERPs (e.g., NetSuite, Intacct)
Proven ability to translate accounting requirements into system configurations and automated workflows
Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms
Expert Microsoft Excel/Google Sheets skills
Bonus: Professional services / consulting/ account management experience
Why You’ll Thrive Here
Significant equity ownership in one of the top AI companies in the world
You’re joining early and will grow with DualEntry
Requirements
- ·Bonus: Professional services / consulting/ account management experience
- ·Why You’ll Thrive Here
- ·Significant equity ownership in one of the top AI companies in the world
- ·You’re joining early and will grow with DualEntry
- ·Your feedback shapes the product directly
Benefits
- ·Equity: £40,000 - £70,000 GBP
- ·Base salary: £80,000 - £120,000 GBP
- ·Commission: £15,000 - £30,000 GBP
- ·Private medical insurance through Freedom Elite
- ·Mental health support (Talkspace)
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at DualEntry, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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