Solutions Architect - APAC

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for:

Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go.

Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them.

A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level.

Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience.

A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates.

Job Summary:

As a Solutions Architect supporting APAC at Drata, you’ll be a customer-facing technical partner helping enterprise customers implement, adopt, and expand their use of Drata’s security and compliance automation platform. You’ll own the technical customer experience from kickoff through ongoing adoption—serving as implementation lead, platform expert, trainer, and trusted advisor.

You’ll work closely with Customer Success, Sales, Product, and Engineering to solve complex customer needs, improve technical enablement, and represent the needs of APAC customers. This role requires availability to start at 8:00 a.m. local time to support collaboration with North American teams.

What you’ll do:

Own a portfolio of APAC enterprise customers as their primary technical point of contact.

Lead end-to-end implementations, including project plans, milestones, risk management, stakeholder coordination, configuration, testing, and launch readiness.

Build trusted relationships with senior customer stakeholders and translate business, security, and compliance requirements into scalable solutions.

Monitor customer health, usage, renewal risk, and expansion opportunities; partner with Customer Success to address risks proactively.

Configure and customize Drata, integrate customer systems, support data migrations, and troubleshoot complex technical issues.

Advise customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows.

Deliver training, workshops, QBR technical insights, documentation, and self-service guidance that increase customer adoption and independence.

Reduce engineering escalations by diagnosing issues, documenting platform behavior, and providing clear technical remediations.

Partner with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements.

Share APAC customer trends and best practices across Customer Success and the broader company through enablement and technical documentation.

What you'll bring:

8+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Implementation Manager, Customer Success Engineer, or similar role in B2B SaaS.

Demonstrated success leading complex, end-to-end enterprise implementations.

Customer-facing experience with excellent written and verbal communication skills; comfortable presenting, training, and debugging with both technical and executive audiences.