Docker
Senior Implementation Engineer (EMEA)
Remote work allowed only within certain countries or regions.
Employer listed it 5 weeks ago · Added today
Been open since 5 weeks ago, still being checked, but it has been live a while.
Salary
€71,400 to €102,000
Location
Timezone
GMT
Contract
Full-time
Experience
Senior
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in United Kingdom, Portugal, Spain, Italy, Germany.
What the employer says
- Source listing states candidate location: "England, Portugal, Spain, Italy, Germany, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Docker
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub.
Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub.
We are seeking a highly skilled, experienced and motivated individual to join Docker to execute our customer onboarding initiatives!
This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process.
You will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team!
Responsibilities:
Customer Onboarding and Provisioning:
Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers
Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
Iterate and improve on strategies and automations that streamline current workflows and tooling
Contribute to team knowledge base when finding solutions to common situations
Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships
Provide personalized customer onboarding with efficient, automated workflows.
Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.
Customer Experience and Relationship Management:
Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
Champion a customer-first approach that balances personalized support with scalable processes.
Success Metrics:
Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.
Qualifications
Requirements
- ·Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role
- ·Must have direct customer-facing, professional client/customer onboarding experience
- ·Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies
- ·Strong cross functional collaboration and customer relationship management
- ·Excellent problem-solving, and communication skills
Benefits
- ·Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- ·Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- ·Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- ·Home office support – Set up your workspace for comfort and success.
- ·Technology stipend – Equivalent to US$100 net per month to help support your work.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Docker, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Free to apply, no account needed.
€71,400 to €102,000 · You'll be taken to the employer's careers page.