DeepL
Sales Support Specialist | 6 Month Contract
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Austin
Employer listed it 6 days ago · Added 4 days ago
First listed 6 days ago and still open.
Salary
Not stated
Location
Hybrid · Austin
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Austin, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Austin, Hybrid"
- Listing mentions "Hybrid" and two days a week in the office
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Meet DeepL
DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.
Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.
What sets us apart
What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.
When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.
What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL on LinkedIn , Instagram , and our Blog .
Meet the team behind this journey
At DeepL, we're on an exciting adventure to expand our operations to match our ambitious growth plans. At the heart of this journey is our Sales team, a cornerstone of DeepL's market expansion and customer engagement strategy.
Our mission is clear: to build and develop high-performing sales teams that embody DeepL's innovative spirit and drive for excellence. As a member of our Sales team, you will be at the forefront of driving our growth and expanding our global reach. Working in close partnership with Marketing, Product, and Customer Success teams, you will collaborate to deliver tailored solutions that meet the needs of our clients.
As a Sales Support Specialist at DeepL, you'll be the first line of support for our global sales organisation — over 250 Account Executives, Sales Development Representatives and Customer Success Managers. You'll be the person a salesperson turns to when something is blocking a deal, and the one who makes sure it gets resolved.
Your responsibilities
Own the Sales Operations support channel in Slack, answering questions from sales teams and keeping the queue moving
Take each request end to end — diagnose it, fix what you can, and pull in the right people from Operations, Salesforce Administration or Finance when you can't
Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process
Investigate and correct data quality issues before they hold up a deal
Build simple documentation and guides so sellers can help themselves next time
Flag recurring issues to the team so we can fix root causes rather than the same symptom twice
Provide extended support at quarter-end and year-end, when deal volume peaks. On the final day of the quarter as we work to the signing cut-off — your first will be year-end, 31 December
Qualities we look for
2-4 years experience in sales support, sales operations, revenue operations or CRM administration.
Working knowledge of Salesforce, or a comparable CRM, and a good feel for how a sales process runs
A genuine service mindset with clear boundaries: you'll help a seller solve their problem and show them how to do it themselves.
Ownership. When something lands with you, you drive it to a resolution
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·30 days of annual leave : we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at DeepL, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.