Decagon
Staff Software Engineer, Agent Product
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · San Francisco
Employer listed it 3 months ago · Added 5 days ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$200,000 to $400,000
Location
Hybrid · San Francisco
Work style
Async
Contract
Full-time
Experience
Lead
Category
Software
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around San Francisco, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "San Francisco, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Product Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Product Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
Have 8+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
Benefits
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·We proudly offer the following benefits for our full-time employees:
- ·Medical, Dental, and Vision benefits for you and your family
- ·Life Insurance and Disability Benefits
- ·Retirement Plan (e.g., 401K, pension)
- ·Fertility and family building benefits through Carrot
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Decagon, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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