Senior Sales Operations Specialist

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

The Sales Ops Specialist role is a strategic leadership role focused on optimizing sales operations, enabling revenue growth, and ensuring alignment between sales execution and company objectives. This exciting career opportunity offers a blend of operational oversight, strategic planning, and cross-functional collaboration.

Key Responsibilities

Sales Strategy & Execution: Partner with the VP of Sales, Americas to define and implement sales strategies, forecasts, and performance metrics.

Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools.

Cross-Functional Coordination: Work closely with the ecosystem - inside sales, solution architecture, marketing, product, and customer success teams to ensure cohesive go-to-market execution.

Performance Analytics: Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment.

Team Leadership: Contribute to sales operations, business development, and support functions, fostering a high-performance culture.

Stakeholder Management: Serve as a liaison between sales leadership, FLMs, ICs (sellers), and executive teams, ensuring clear communication and strategic alignment.

Qualifications

Experience: 8+ years in a similar role contributing to sales operations, business development and strategy, preferably in AI, SaaS, or enterprise software.

Skills: Strong analytical mindset, proficiency in CRM platforms (e.g., Salesforce), and expertise in sales process optimization.

Leadership: Ability to mentor teams, drive accountability, and navigate high-growth environments.

Strategic Thinking: Experience translating business goals into actionable sales plans.

Communication: Executive level communication skills & experience creating board level presentation decks & customer engagement materials.

Full-Time Employees at Cohere enjoy these Perks:

A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.

Full health and dental benefits, including a separate budget for mental health.

RRSP matching, 401K, Pension Scheme.

100% Parental Leave top-up for up to 6 months, for either parent.