ClickHouse
Technical Account Manager Architect - Singapore
Remote role where the employee must remain based in a particular country.
Singapore only
Employer listed it 7 months ago · Added 4 days ago
Been open since 7 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Singapore only
Timezone
APAC
Contract
Full-time
Experience
Mid
Category
Software
This employer didn't state pay. Jobs like this usually pay around $165k–$255k a year, a typical range taken from 594 mid-level software roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Singapore. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Singapore, Remote"
What Nomaders makes of it
- Residency required in Singapore
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, planned to report into our regional Support Engineering Managers. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases).
NOTE: This person can be remote in Singapore, but must be open to regional travel as required for onsite customer visits across the APJ region.
A TAM Architect will be successful in the role if they provide the following aptitude and approach:
Highly technical with a focus on providing useful solutions to our users, customers, and prospects
Great communicator with team members and customers
Consulting, support, and project management skills and background
50% of the work will be case-initiated consultative support of strategic users/customers/prospects
50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)
Some onsite regional travel will be required, estimated currently at up to 35% of the time
What you will do:
Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
Provide architectural, technical, and migration guidance and assistance
Lead projects, escalations, and meetings to enable ongoing user/customer success
Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
Assist with hiring and mentoring new team members
Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
What you bring along:
5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).
Requirements
- ·50% of the work will be case-initiated consultative support of strategic users/customers/prospects
- ·50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)
- ·Some onsite regional travel will be required, estimated currently at up to 35% of the time
- ·What you will do:
- ·Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
Benefits
- ·Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- ·Healthcare - Employer contributions towards your healthcare.
- ·Equity in the company - Every new team member who joins our company receives stock options.
- ·Time off - Flexible time off in the US, generous entitlement in other countries.
- ·A USD$500 Home office setup if you’re a remote employee.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at ClickHouse, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Free to apply, no account needed.
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