Atomic
More roles at AtomicCX Specialist (Temp)
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Residency required in United States
Employer listed it 3 weeks ago · Added 3 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
$25 to $30 per hour
Location
United States only
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Other
Published by the employer
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
The Temporary CX Specialist will keep our concierge-level customer experience running smoothly through the holiday season.
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - US"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Experience with Yuma.ai , or a similar AI support tool, is strongly required.”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Golden Child
Golden Child is redefining pet nutrition through an uncompromising focus on health, quality, and culinary craftsmanship. A Miami-based startup, we've built a founding team of board-certified veterinary nutritionists, supply chain experts, and classically trained chefs to engineer a food system held to human-grade standards. Golden Child offers Our chef-crafted, science-backed Mains and functional Drizzles that are designed to support lifelong health. Because feeding your dog should be an expression of love, care, and taste.
https://mygoldenchild.com/
About the Role
The Temporary CX Specialist will keep our concierge-level customer experience running smoothly through the holiday season. This position reports directly to the Head of Customer Experience (CX). You will be the human in the loop for our AI support agent, own the conversations that need extra care, and make sure every customer gets a fast, warm, and accurate answer that reflects the Golden Child brand.
This is a hands-on, individual contributor role. It does not include managing people, setting strategy, or owning vendor relationships. The focus is quality, speed, and good judgment in the queue.
Duration: Temporary, mid-November 2026 to mid-January 2027, with potential for extension based on business needs and performance.
Key Responsibilities
Owning all aspects of monitoring and responding to email and SMS messages in Gorgias.
Monitor our AI tooling daily, reviewing AI-drafted and AI-sent replies to ensure they are accurate, on-brand, and aligned with our policies and brand tone.
Correct AI errors before they reach customers, take over conversations the AI hands off, and flag recurring issues to the Head of CX.
Log gaps in AI knowledge or guidance so we can improve our automation after the holiday season.
Own escalations and sensitive tickets, including delivery issues, damaged or missing boxes, billing and subscription questions, and unhappy customers.
Respond to and resolve customer inquiries in Gorgias with care and empathy across email, chat, and SMS.
Resolve issues in Shopify and Recharge (order lookups, replacements, refunds, and subscription changes) within established guidelines.
Route anything outside your scope, including pet health questions, to the right person quickly.
Follow standard processes so requests are resolved thoroughly and documented clearly, with accurate ticket tagging.
Share a short end-of-week summary covering volume, top customer issues, and AI quality observations.
Experience and Competencies
Minimum 3 years of demonstrated success in customer support or client service within e-commerce/DTC, preferably in pet, consumables, or beauty.
Hands-on experience with Gorgias and Shopify. Experience with Yuma.ai , or a similar AI support tool, is strongly required.
Exceptional written communication skills, with a calm, professional, and empathetic tone, especially with frustrated customers.
Strong self-management skills, including prioritization and autonomous time management in a fully remote environment.
Highly organized, detail-oriented, with a consistent customer-first mindset.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Atomic, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 22d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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