Atlas
Travel Concierge
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 3 weeks ago · Added yesterday
Been open since 3 weeks ago, still checked daily, but it has been live a while.
Salary
$90,000–$100,000
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "US - Remote, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Location: Remote Employment Type: Full Time
About Atlas
Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.
Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability.
In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume.
Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more.
The Role
As a Travel Concierge on the Travel & Lifestyle team, you are on the front lines of the Atlas member experience. You’ll handle complex, high-value requests in real time, bringing taste, precision, and calm execution to everything from international travel to last-minute lifestyle needs.
This role is built for someone who genuinely enjoys solving hard problems for discerning, well-traveled members. You know how to move quickly without cutting corners, communicate clearly under pressure, and make judgment calls that protect both the member experience and the Atlas brand.
You’ll work closely with internal teams and external partners to deliver thoughtful, concierge-level support, especially during overnight hours when speed, ownership, and judgment matter most. You must be willing to work on the days and times listed above.
What You’ll Do:
Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including:
Luxury hotels, resorts, and private villas
Commercial flights and private aviation
Dining reservations, events, and exclusive experiences
Ground transportation and complex logistics
Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through.
Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly.
Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail.
Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality.
Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs.
Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function.
What We’re Looking For:
2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management
Requirements
- ·High level of discretion and comfort handling sensitive member information
- ·Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities
- ·Comfort working nights, weekends, and holidays as part of a globally distributed service model
- ·Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes
- ·Familiarity with tools like Zendesk, CRM systems, or internal case management platforms
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Atlas, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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