Astronomer
Service Delivery Manager
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · New York City
Employer listed it 7 weeks ago · Found 9h ago
Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
$150,000–$170,000
Location
Hybrid · New York City
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around New York City, Boston, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "New York City, Boston, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io .
About the Role
As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer’s Professional Services team, helping accelerate and de-risk customer outcomes by ensuring delivery engagements run smoothly and remain focused on meaningful progress.
You will bring structure and momentum to customer engagements by developing project plans, coordinating technical resources, and maintaining alignment across customers, delivery teams, and account stakeholders. Your work helps customers move efficiently from kickoff to adoption while maintaining a high level of engagement and transparency throughout the engagement lifecycle.
You will act as the operational lead for customer engagements, orchestrating work across technical delivery teams while helping customers prioritize and execute initiatives that drive platform adoption.
This role reports to the Senior Manager of Service Delivery and primarily supports customers operating in East Coast time.
Responsibilities:
Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives
Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum
Develop and maintain project plans outlining milestones, timelines, and responsibilities
Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption
Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects
Monitor services utilization and ensure engagements remain aligned with contracted scope
Surface delivery risks early and coordinate resources to resolve blockers
Partner with Sales and account teams to ensure delivery engagements align with broader account priorities
Requirements:
5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment
Experience building and managing project plans for technical or software implementation projects
Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders
Strong organizational, communication, and stakeholder management skills
Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments
Comfortable bringing structure and momentum to complex technical engagements where priorities may evolve
Preferred:
Experience working with data platforms or data engineering-focused products
Requirements
- ·5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment
- ·Experience building and managing project plans for technical or software implementation projects
- ·Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders
- ·Strong organizational, communication, and stakeholder management skills
- ·Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Astronomer, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 9h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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