Astronomer
Senior Customer Reliability Engineer, Infrastructure - Hyderabad, India
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Hyderabad
Employer listed it 3 weeks ago · Found 9h ago
Been open since 3 weeks ago, still checked daily, but it has been live a while.
Salary
Not stated
Location
Hybrid · Hyderabad
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Software
This employer didn't state pay. Jobs like this usually pay around $175k–$230k a year, a typical range taken from 595 senior-level software roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Hyderabad, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Hyderabad, Hybrid"
- Listing mentions "Hybrid" and 3 days per week in the office
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io .
About this role:
The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service.
The CRE are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations.
As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters. This entails responding to incidents either raised by a customer, or from our monitoring system and then taking further steps to ensure problems are permanently resolved or monitored. As owners of the observability platform, CRE has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers.
This role is directly customer-facing and gives exposure to very diverse problems and requirements. The CRE get the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations. Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience.
Hybrid Work Model : For this role, you will embrace a flexible hybrid work model, working at least 3 days per week at our Office in Hyderabad while delivering a seamless experience that is digitally and physically connected.
What you get to do:
Provide solutions to customers to make them successful using our products.
Troubleshoot Customer environments and engage in active triaging with customers
Provide feedback to the product development teams on customer needs and pain points.
Build out our monitoring and alerting systems.
Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.
Help direct the architecture of the products and contribute where possible.
Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.
Participate remotely within a fully distributed team.
Enhance and Enrich customer documentation
Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems.
Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.
Participate in paid on-call rotation for weekend coverage.
What you bring to the role:
5+ years of experience, preferably with large, complex cloud infrastructures operating at scale
3+ years of experience with Kubernetes
Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)
Requirements
- ·5+ years of experience, preferably with large, complex cloud infrastructures operating at scale
- ·3+ years of experience with Kubernetes
- ·Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)
- ·Strong Network Experience with one of the major Clouds
- ·Strong Linux experience
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Astronomer, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 9h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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