Anyscale
Machine Learning Engineer, Customer Engineering
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · San Francisco
Employer listed it 3 months ago · Added 4 days ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$170,000–$199,000
Location
Hybrid · San Francisco
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Data
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around San Francisco, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "San Francisco, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Anyscale
At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world.
With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert.
Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date.
About the role
The Customer Engineer will play a crucial role in the customers’ post-sale journey - helping them to onboard, adopt and grow on Anyscale, troubleshooting and resolving open customer tickets and driving consumption.
Anyscale is an ever evolving platform and hence will require close co-ordination with our engineering teams to debug complex issues. This is an exciting role for those who are technically curious and passionate about ML/AI, LLM, vLLM and the role of AI in next generation applications. It’s an opportunity to make a significant impact in a collaborative, fast-paced environment while building a new segment in this space.
In this role, you’ll be able to
Resolve customer issues and help in their successful adoption of Anyscale platform
Be a technical advisor, and internal champion for our key customers
Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution
Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets
Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution
Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices etc. based on observed patterns
Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
Build and maintain strong relationships with technical stakeholders within customer accounts
Qualifications
7+ years of experience in a Machine Learning role in a dynamic, fast-paced, startup-like environment
Strong organizational skills and ability to manage multiple customer needs simultaneously
Proficient at developing data pipelines for training, fine-tuning and inference/serving of LLMs
Experience running and optimizing infrastructure for distributed ML workloads on the major cloud platforms (AWS/EKS, GCP/GKE or Azure/AKS)
Excellent communication and interpersonal skills.
Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things
Willingness to up-level the knowledge and skills of your peers through mentorship, trainings and shadowing
Requirements
- ·7+ years of experience in a Machine Learning role in a dynamic, fast-paced, startup-like environment
- ·Strong organizational skills and ability to manage multiple customer needs simultaneously
- ·Proficient at developing data pipelines for training, fine-tuning and inference/serving of LLMs
- ·Experience running and optimizing infrastructure for distributed ML workloads on the major cloud platforms (AWS/EKS, GCP/GKE or Azure/AKS)
- ·Excellent communication and interpersonal skills.
Benefits
- ·Anyscale Inc. is an E-Verify company and you may review the Notice of E-Verify Participation and the Right to Work posters in English and Spanish
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Anyscale, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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