Alchemy

Customer Product Engineer

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · New York

Employer listed it 3 months ago · Added 4 days ago

Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

$130,000–$165,000

Location

Hybrid · New York

Timezone

Not stated

Contract

Full-time

Experience

Entry

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around New York, San Francisco, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "New York, San Francisco, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

The Role

Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams.

In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions.

This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers.

What You'll Do:

Provide hands on technical support within the Account Abstraction product vertical

Deliver a stellar customer experience

Scale support through internal tooling and runbooks as well as contribute to devX improvements

Understand customer needs and how to meet unique challenges and goals

Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions

Be the voice of the customers

Build and maintain ongoing relationships with complex stakeholders, both internally and externally

Work in a quickly changing environment

Drive referrals from our customers

What We're Looking For:

1+ years of experience in a software development role

Technical degree

Experience and interest in Account Abstraction / Wallet Services

Strong analytical skills

Ability to understand and troubleshoot complex technical issues

Strong communication skills with internal and external stakeholders

Excellent people skills to monitor and measure customer performance

Interest in technology, blockchain, crypto

Experience with blockchain a large plus

Requirements

·Ability to understand and troubleshoot complex technical issues
·Strong communication skills with internal and external stakeholders
·Excellent people skills to monitor and measure customer performance
·Interest in technology, blockchain, crypto
·Experience with blockchain a large plus

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Alchemy, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.