Alan
Senior Customer Success Manager - France 🇫🇷
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Paris, France
Employer listed it 5 weeks ago · Added 4 days ago
Been open since 5 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Hybrid · Paris, France
Timezone
CET ±2
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$175k a year, a typical range taken from 128 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Paris, France, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Paris, France, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Health can’t wait .
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture . We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
🌟 The Customer Success Management team at Alan
As Customer Success Managers, we partner with our most strategic customers to maximize their Alan experience through seamless onboarding and high-touch support, driving product adoption, satisfaction, and long-term loyalty 🤝
We achieve this by deeply understanding customer needs, delivering exceptional onboarding experiences, and providing proactive product education to HR teams and employees.
This role requires you to build strong relationships with key stakeholders while delivering clear, effective product education and change management support.
We're looking for someone with outstanding communication skills and proven experience in B2B customer education, digital solution evangelization, and leading transformation initiatives in complex environments.
🤝 Core responsibilities
Drive customer loyalty
Build and maintain strong relationships with key stakeholders
Champion a customer-centric approach to help clients maximize Alan's value
Proactively identify and address satisfaction concern
Turn our best customers into Alan ambassadors and generate opportunities of acquisition
Build customer engagement and adoption:
Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management
Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives
Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption
Track and present adoption metrics to stakeholders
Identify and execute out-of-the-box initiatives to engage Alan customers
Requirements
- ·Professional experience:
- ·5 years proven track record in customer success or enterprise account management
- ·Strong background in B2B digital companies , specifically working with HR teams on adoption and engagement challenges
- ·Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams
- ·SaaS, Insurance, or Consulting industry experience valuable
Benefits
- ·Therefore, we offer:
- ·Fair rewards . Generous equity packages complement your base salary.
- ·Flexible Office . Amazing office space at our HQ in Paris , or sponsored co-working hubs for a hybrid setup in Bordeaux, Lyon or Marseille.
- ·All the tools you need . Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- ·Flexible vacation policy and flexible working hours . Organize your time as you wish.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Alan, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $125k to $175k per year · You'll be taken to the employer's careers page.