Alan
Care Lead - Saudi Arabia
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Riyadh, Saudi Arabia
Employer listed it 3 weeks ago · Added 4 days ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Hybrid · Riyadh, Saudi Arabia
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Other
This employer didn't state pay. Jobs like this usually pay around $175k–$255k a year, a typical range taken from 218 lead-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Riyadh, Saudi Arabia, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Riyadh, Saudi Arabia, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Health can’t wait .
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture . We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐ Your mission
We are building Alan's Care function in Saudi Arabia, and you will be the person who makes sure every member trusts Alan when they need us most. You'll build the function from zero: process, tooling, quality bar, then scale it, while handling the conversations that matter most yourself.
Founding the function
Handle directly the member contacts that stay in-house: admin requests, escalations, complex cases.
Write the scripts, guidelines, and documentation that make Care work in Saudi from day one.
Shape the operating model on the ground together with the GM Saudi and the global Care community: opening hours, shift coverage, tooling setup (Intercom and others), and how traffic splits between in-house and externalized support.
What success looks like: a documented, working Care operation that can pass regulatory scrutiny and handle real member conversations from launch.
Owning quality on externalized support
Own the quality bar for everything we externalize: review calls and tickets in Arabic, coach our outsourcing partner's agents, and close the loop between what members experience and what we improve.
What success looks like: externalized conversations meet Alan's quality bar, and gaps get caught and fixed before they become member complaints.
Owning regulatory accountability
Own the complaint-handling policy and the regulatory SLAs on complaints.
Prepare the documentation and readiness for the Insurance Authority inspection.
What success looks like: Alan passes Insurance Authority inspection with a clear, accountable answer on every complaint-handling question asked.
You won't be building this alone. You'll have the full support of Alan's global Care Ops team on process design, tooling, forecasting, and planning, the same team behind our Care launches in France, Belgium, and Canada. You bring the on-the-ground execution and Arabic-language expertise; they bring the playbooks and cross-market experience.
👀 Who we are looking for
You are a founding operator. You've built an operational function from scratch before, or you're ready to do it for the first time with real ownership.
Requirements
- ·Fluent in Arabic and English, spoken and written. Both are mandatory: Arabic for the QA work on Arabic-language conversations, English for collaboration with the global Care community and cross-functional teams.
- ·Comfortable operating with significant ambiguity: building the system and doing the work at the same time.
- ·Strong ownership and directness, including holding an external partner accountable to a quality bar.
- ·Genuine interest in AI-first tooling and automation.
- ·Health insurance, health services, or financial services background; understanding of pre-authorization, claims, and member frustration points in Saudi Arabia.
Benefits
- ·A world-class team to lean on: you won't be alone. You'll have the full support of Alan's global Care Ops team, and the full team's playbooks from launching Care in France, Belgium, and Canada.
- ·Real ownership and impact from day one, on a function you build yourself.
- ·As the team scales, this role has the potential to grow into leading a local team.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Alan, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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