Ops & Product Builder

Health can’t wait .

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture . We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

🤹 Operations at Alan

Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully.

This means:

Bringing the ops perspective into Alan strategy

Building our organisation and processes to deliver the vision to allow further disruption and product diversification

Monitoring and running those processes internally or externally on a daily basis

Scaling efficiently and industrializing our operational stack to handle fast growth, international expansion and cost optimisation

We handle complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.)

You’ll be joining 30+ talented, committed, passionate Ops team members from five different countries. As we grow, expand and diversify our business our operations are becoming ever more complex and our challenges ahead have never been as exciting!

Want to learn more about Ops at Alan? Read how we work and hire and watch our team in action

⭐️ The challenges

We are looking for entrepreneurs in the mindset wishing to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare. Our goal is to deeply re-engineer the experience we offer to our members .

We move fast and are proud to tackle big problems! One of our core value is ownership : we expect you to tackle Alan's problems from end to end with a long-term focus, acting on the behalf of the entire Company, never saying “it’s not my job” and being accountable for your actions.

Here are some examples of missions you could contribute to:

Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress.

Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy.

Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction.