Upper Mid-Market Account Manager

“I love the collaborative environment at Absorb! As an Account Manager, I get the opportunity to work with great folks and I’m proud to be a part of the team. Absorb has an awesome culture that values positivity, uniqueness, and collaboration from every department. There is a commitment to innovation and growth that allows us to overcome challenges and learn new skills. The work we do makes a real difference and honored to partner with my clients to achieve our shared success.” - Tommy Rowan, Account Manager

As an Upper Mid-Market Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals.

The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.

Absorb Culture - Absorb LMS

What you’ll do:

Increase the net dollar retention of your book of business through upsells and cross sells

Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships

Generate and close new for opportunities for ‘land and expand’ within assigned accounts

Generate proposals and other client facing documentation to assist your sales process

Identify and develop meaningful client relationships

Accurately manage and report your sales pipeline monthly and quarterly

Thoroughly understand Absorb subscription models to effectively answer client questions

Participate in team meetings and projects to improve sales processes & sales output

Develop strong internal relationships to support client lifecycle

Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

What you’ll bring:

Post-secondary degree (preferably in business or a related field)

5+ years of experience successfully managing client relationships and driving revenue growth through upselling

Very strong time management and organizational skills

Very strong verbal and written communication skills

Outgoing and personable nature with a sales driven attitude, strong team player

Ability to thrive in a dynamic, fast-paced environment that changes constantly

Additional preferred qualifications:

SaaS (or Technology) sales experience