Absorb LMS
Client Success Manager
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 4 weeks ago · Added yesterday
Been open since 4 weeks ago, still checked daily, but it has been live a while.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote US, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
"Our Customer Success team sits at the intersection of retention and growth. We don’t measure ourselves on activity. We measure ourselves on outcomes. This team is trusted to operate commercially, think strategically, and do what it takes to move customers forward. It’s not always clean or structured, and that’s the point. The people who succeed here figure things out, push through complexity, and consistently deliver real value to customers." — Darren O'Connor, Director, Customer Success
As a Client Success Manager (CSM) at Absorb, you will play a dual impact role—owning client relationships while driving product adoption and simultaneously serving as an L&D practitioner who understands how to build, scale, and measure learning programs that deliver meaningful business outcomes. We’re looking for someone who brings deep Customer Success expertise paired with real-world Learning & Development program building experience, ideally gained within a B2B SaaS environment. In this role, you will guide clients in maximizing their LMS investment, translate L&D strategy into actionable product usage, and clearly demonstrate measurable ROI tied to Absorb LMS.
Interested in hearing more about Absorb? Listen here:
Absorb Culture - Absorb LMS
What you’ll do:
Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty.
Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal.
Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS.
Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI.
Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS.
Proactively monitor client health, identifying risks, driving escalations, and developing action plans.
Identify and route upsell and expansion opportunities to the Account Management team.
Collaborate cross functionally with Product, Support, Professional Services, and other internal teams.
Maintain accurate client documentation within internal systems/tools.
What you’ll bring:
4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs.
Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs.
Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving.
Comfort translating technical concepts into accessible explanations.
Strong commercial and business acumen.
Excellent time management and project management capabilities.
Working understanding of SaaS, APIs, and core web technologies.
Additional preferred qualifications:
Requirements
- ·4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
- ·Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs.
- ·Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs.
- ·Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving.
- ·Comfort translating technical concepts into accessible explanations.
Benefits
- ·Fully remote-first work with flexible work arrangements
- ·Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- ·New Hire Equipment Allowance and monthly Flex Allowance to support your success
- ·Endless opportunity for career growth and internal mobility
- ·Employee driven DE&I programs
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Absorb LMS, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.