Enterprise Account Manager

“ At Absorb, we cultivate a culture of curiosity and continuous growth, both for ourselves and for our customers. We’re passionate about unlocking potential, challenging the status quo, and building solutions that empower our clients to achieve their boldest goals. Here, every day is an opportunity to innovate, learn, and make a meaningful impact. If you’re a Strategic Account Manager eager to make a real difference and empower organizations to be at the cutting edge of learning, this is your opportunity to build something truly special." - James Levine, VP, Strategic Account Management

The Strategic Account Manager is a critical role at Absorb. We’re looking for someone who has demonstrated experience working with large, complex organizations having built strategic account plans and has gone on to successfully close meaningful land and expand opportunities with those accounts. Your past experiences, advice, and your sales acumen will have a direct impact on Absorb’s mission.

We’re looking for someone to step into the role with deep experience who can build relationships quickly and identify where opportunities exist in our current customer base. From there, you’ll need to communicate internally what you need to help you execute on those plans to see significant expansion within our most strategic customers. This role will be supported by all levels and sectors of Absorb. You’ll be able to interface with teams and executives across all business units at Absorb to help you, and our customers, succeed. If this sounds familiar and exciting to you, then we’re thrilled to have you join Absorb and make a big impact!

Absorb Culture - Absorb LMS

What you’ll do:

Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts

Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities

Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won

Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won

Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.

Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth

Work with existing Customer Success resources to identify risk and mitigate churn wherever possible

Use customer and prospect contact activities tools and systems, and update relevant information held in these systems

Monitor and report on market and competitor activities and provide relevant reports and information

What you’ll bring:

Strong background in technology sales and client management with a minimum 7+ years of experience

Ability to become a trusted advisor to senior leaders within client organizations

Very strong business communication skills (written and verbal)

Experience working with a global client base

Ability to travel for business when required

Strong internal team player

Additional preferred qualifications:

Post-secondary degree – business undergraduate degree or MBA

Technologies we use: