Director, Account Management

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about leading a team, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management

As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.

What you’ll do:

Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning

Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value

Own and drive client renewals, retention, and net retention targets

Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives

Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate

Lead regular Executive Business Reviews and strategic check-ins

Champion customer feedback, synthesizing insights to inform product development and innovation

Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance

Drive feature adoption, enablement, and ongoing education for clients

Represent Absorb at industry events and client engagements

What you’ll bring:

6+ years of leadership in mid-market/enterprise SaaS account management

Proven experience managing complex accounts in North America

Exceptional communication, relationship-building, and consultative skills

Demonstrated success in driving renewals, upsell, and cross-sell opportunities

High intellectual curiosity, and thrive in a fast-paced, remote-first environment

Strong leadership and mentoring abilities

Passionate about customer success and continual learning

Technologies we use:

Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/ Claude

Are you ready to become an Absorber?